Crawlability.ai Shows Brands Which Competitors AI Recommends Instead of Them, and Gives Agencies a Retainer-Ready Service to Fix It

New agency customization turns AI visibility into a branded, billable monthly service, with the reports to justify the fee

NEW YORK, Nov. 13, 2026 — Crawlability.ai today launched agency customization, AI Forge and built-in fixes, giving marketing, PR and digital agencies a complete AI visibility service they can sell under their own name. Agencies can show a client which competitors ChatGPT, Gemini, Claude and Perplexity recommend instead of them, fix the problem, and prove progress every month.

Clients are already asking their agencies why ChatGPT and other AI tools don't recommend them. Crawlability.ai shows where a client stands in AI answers and why, fixes the cause on the client's own site, and tracks the traffic and visibility that follow. The before-and-after results are powerful, and billable.

What agencies get

For agencies, that adds up to three things:

• Keeping clients. Monthly reports show presence and citation rates rising, so clients see steady progress and a clear reason to stay.
• Justifying fees. Every finding comes with a specific fix the agency's team can deliver, so AI visibility becomes a billable retainer service, not just a score.
• Winning new business. A quick audit shows a prospect which competitors AI recommends instead of them. It's a powerful conversation starter for new business meetings.

It's all delivered under the agency's own name and works alongside the tools agencies already use. A client console puts every client brand in one place under one login, and team members can run scans on the client brands assigned to them, using the agency's credits. Agencies can add a lead-capture widget to their own website to turn visitors into enquiries, and agencies that pass crawlability.ai's certification exam earn a Certified Agency badge and a higher ranking in its free partner directory, where brands find agencies and send enquiries.

The stakes are highest for clients where one customer is worth a great deal, such as financial advisors, law firms and healthcare providers. For them, missing from an AI answer means a lost client, not a lost click.

What the platform does

Crawlability.ai answers the six questions every client will ask about AI search:

• Do we appear? Presence and mention monitoring across the major AI engines, reported separately from citation rate.
• Who appears instead? Competitors shows which rivals AI names alongside or instead of the brand. Opportunities finds the questions customers ask AI, ranked by real search demand, where the brand is missing, and shows who wins them instead.
• Does AI get us right? Checks whether AI can tell what the business is and what it offers, from the site's structure, schema and content, so engines describe it correctly. Brand Intelligence, coming soon, will read what each engine believes about the brand, including its facts, sentiment and narrative.
• Why not? Audits find the content, authority and structured-data gaps that stop AI from reading, trusting and citing a site.
• What do we fix? Every finding comes with a specific fix, not just a score.
• Is it paying off? Traffic tracking shows the visitors AI engines send to the site, by engine and by country, and which of them go on to convert, linking AI visibility to real business results.

New in this release:

• AI Forge: writes the corrective content, such as FAQ packs, comparison pages and schema, then checks that it's deployed and measures the impact. It turns the roadmap into finished work. Included in the Sonar and Agency plans.
• Optimization plan and ready-made files: every finding becomes a prioritized fix list, and the platform generates ready-to-upload llms.txt, schema, robots.txt and sitemap files, closing common technical gaps in minutes rather than days.
• Agency customization: white-label reports carry the agency's own logo, and share links let clients open their reports in a browser with no login.

AI answers change from one query to the next, so the platform measures across repeated runs rather than a single snapshot.

"Every agency is getting the same question from clients: why doesn't ChatGPT recommend us?" said Bala Aiyar, founder of crawlability.ai. "We built crawlability.ai so agencies have a real answer and a service to sell. They show the client who AI recommends instead, deliver the fix, and send a monthly report with their own name on it. That's a retainer, not a one-off project."

Availability

The new features are available now. AI Forge is included in the Sonar and Agency plans, and ready-made fix files are available on every plan. Plans start at $199 per month for a single brand, with Agency plans for firms managing multiple clients. Brands and agencies can request an AI visibility evaluation at crawlability.ai.

Media contact

Melinda Crump, Chief Marketing Officer

Crawlability.ai

919-637-0465

[email protected]

crawlability.ai

Media Contact

Melinda Crump, Crawlability.ai, 1 919-637-0465, [email protected]

SOURCE Crawlability.ai